dp999's Privacy Policy

1 Introduction & Scope

dp999 ("we", "us", "platform") places the highest priority on protecting your personal information. This Privacy Policy ("Policy") describes how dp999 collects, stores, processes, and safeguards your information when you use our website, applications, and related services ("Services").

By using dp999's services, you are considered to have accepted the terms of this Policy. This Policy should be read as part of our Terms & Conditions. If you disagree with any part of this Policy, please refrain from using our services.

This Policy applies only to platforms owned and operated by dp999. We are not responsible for third-party websites or services.

2 Information We Collect

dp999 collects various types of information in order to operate its services. The details of what is collected are described below.

2.1 Information You Provide Directly

When you create an account or use our services, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Transaction details related to deposits and withdrawals (bKash, Nagad, Rocket)
• Support tickets and communication history
• Documents required for identity verification (where applicable)

2.2 Automatically Collected Information

The following information may be collected automatically while you use the services:

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Login time, session duration, and activity logs on the platform
• Data collected through cookies and similar technologies
• Geographic location (approximate, based on IP address)

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes collect information through trusted third-party verification services. This information is used only for the necessary purposes.

3 Purpose of Using Your Information

dp999 uses collected information for the following legitimate purposes:

• Account registration, verification, and management
• Processing financial transactions including deposits and withdrawals
• Ensuring platform security and preventing fraud
• Enforcing responsible gaming policies and age verification (21+)
• Providing customer service and support
• Improving service quality and analyzing user experience
• Fulfilling legal obligations
• Sending relevant promotional information subject to your prior consent

Your information is never sold to third parties for marketing purposes.

4 Cookies & Tracking Technologies

dp999 uses cookies and similar technologies to improve service quality and user convenience.

4.1 Types of Cookies

• Essential Cookies: Required for managing login sessions and security — these cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and make improvements.

4.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform. Continuing to use dp999's services is considered consent to our cookie policy.

5 Data Storage & Security

dp999 applies industry-standard security measures to keep your information safe.

5.1 Technical Security

• All data transfers secured with SSL (Secure Socket Layer) encryption
• Sensitive information stored in encrypted form
• Regular security audits and vulnerability assessments
• Two-factor authentication
• Firewall and intrusion detection systems

5.2 Administrative Security

Only authorized personnel can access your information, and they are bound by strict confidentiality agreements. Any employee who accesses information unnecessarily or without authorization will face appropriate action.

5.3 Data Retention Period

Information is retained for as long as your account is active and for as long as required to meet legal obligations thereafter. Information that is no longer needed is securely deleted.

6 Sharing Information with Third Parties

dp999 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is provided to complete transactions through bKash, Nagad, and Rocket. This information is covered by strict security agreements.
• Service Providers: Trusted technology partners who assist in operating the platform and who process data under dp999's direction.
• Legal Reasons: Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or legal obligations.
• Business Transfers: In the event of a company merger or acquisition, user information may be transferred, but protections under this Policy will be maintained.

Outside of the above cases, no information is shared with anyone without your prior consent.

7 Your Rights & Choices

dp999 grants users the following rights over their personal information:

7.1 Right to Access Your Information

You may request details of your personal information held by dp999 at any time. This request should be made to [email protected].

7.2 Right to Correct Your Information

You can request corrections to inaccurate or outdated information in your account directly through account settings or via support.

7.3 Right to Delete Your Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing transactions.

7.4 Opting Out of Marketing Communications

You can stop promotional communications at any time by updating your account settings or contacting support. However, transaction and security notifications will continue as they are part of the essential service.

8 Privacy of Minors

dp999 is an adults-only platform and is intended only for those aged 21 and above. We do not knowingly collect any information from minors.

Age is verified during account registration. If a person creates an account using false information and this is later proven, the account will be immediately closed. If you know that a minor is using our platform, please notify our support team.

9 International Data Transfers

dp999's servers and service providers may be located outside Bangladesh. In such cases, your information may be transferred and processed internationally. However, appropriate security measures are ensured for any such transfer.

We ensure that all parties processing data maintain security standards consistent with this Privacy Policy.

10 Response to Data Breaches

If your information is compromised for any reason and this creates a high risk for you, dp999 will notify you as quickly as possible. The notification will include details of the nature of the breach, potential impact, and protective steps taken.

dp999 continuously strengthens its security measures to prevent such situations.

11 Policy Changes

dp999 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or through a platform notification.

Continuing to use the services after any changes means you have agreed to the updated policy. We therefore recommend checking this page regularly.

12 Responsible Gaming & Privacy

dp999 encourages responsible gaming and uses collected information about your gaming activity to protect you. If our data analysis identifies any concerning patterns, we may reach out to you in a supportive manner.

To learn more about responsible gaming, visit our Responsible Gaming page.